Deliveries & Returns – Holobooster.com

1. Deliveries

1.1 Delivery methods

Holobooster.com offers several delivery options to suit your needs:

• Standard delivery : dispatch within 2 to 5 working days after order processing

• Express delivery : dispatch within 24 to 48 working hours depending on the destination

• Delivery to a relay point : offered depending on the location and the carrier selected

1.2 Estimated deadlines

Delivery times vary depending on:

• The delivery address

• The selected delivery method

• The period (high traffic, promotions, pre-orders, etc.)

Typically, orders are prepared and shipped within 2 to 5 business days after payment confirmation.

⚠️ For the United States and Canada , delivery times may be extended due to customs procedures and international transport.

1.3 Order tracking

As soon as your order is shipped, you will receive an email with a tracking link .
You can track the progress of your package in real time on the carrier's website.

1.4 Delivery costs

Delivery costs are calculated automatically according to:

• The total weight of the order

• The volume of the package

• The destination address

👉 The exact fees are displayed when you validate your basket.

1.5 Delivery Problems

In case of damaged, delayed or non-received package , quickly contact our customer service at contact@holobooster.com .
We will open a claim with the carrier and keep you informed of the follow-up.

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2. Returns

2.1 Right of withdrawal

You have a legal period of 14 days from receipt of your order to exercise your right of withdrawal, without having to justify your decision.

Applicable conditions:

• The product must be returned in its original, unused condition, in its complete packaging.

• Return costs are your responsibility, except in the event of an error on our part (defective or incorrect product).

👉 For more details, please see our Returns Policy .

2.2 How to make a return

To initiate a return, please contact us at contact@holobooster.com specifying:

• Your order number

• The reason for return

Once the request is accepted, we will send you the return instructions and address.

2.3 Refunds

• Refunds are made via the same payment method used when ordering.

• Refund processing is carried out within 14 working days after receipt and verification of the returned items.

2.4 Products not eligible for return

Some items cannot be returned:

• Opened or unsealed products (boosters, sealed boxes, etc.)

• Customized or made-to-order products

• Pre-order products before their official release date

• Products on sale or clearance, except in the event of a confirmed defect

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3. Frequently Asked Questions

📌 When will I receive my order?
Estimated delivery times are displayed when ordering and confirmed by email.

📌 How do I track my package?
You will receive a tracking link by email as soon as your order is shipped.

📌 Can I change the delivery address?
Yes, if your order has not yet been handed over to the carrier. Contact us quickly at contact@holobooster.com .

📌 Which products are not refundable?
Opened boosters, personalized products, certain sale or limited edition items, and pre-orders (before official release) cannot be returned unless there is a confirmed defect.

📌 What should I do if my package is damaged?
Take photos upon receipt and contact us within 48 hours at contact@holobooster.com . We will process your request as soon as possible.

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4. Contact us

For any questions regarding your delivery or a return, our team remains at your disposal:

📧 Email: contact@holobooster.com
📍 Address: POKE-JAP – 6 Impasse des Frênes, 34310 Montady, France
⏱ Guaranteed response within 48 working hours