Deliveries & Returns
1. Deliveries
1.1 Delivery methods
ShinyMarket.fr offers several delivery options to suit your needs:
- Standard delivery: dispatch within 2 to 5 working days after order processing
- Express delivery: dispatch within 24 to 48 working hours depending on the destination
- Delivery to a relay point: offered depending on the location and the carrier selected
1.2 Estimated deadlines
Delivery times vary depending on:
- The delivery address
- The selected delivery method
- The period (high traffic, promotions, etc.)
Typically, orders are prepared and shipped within 2 to 5 business days after payment confirmation.
1.3 Order tracking
As soon as your order is shipped, you will receive an email containing your tracking link.
You can track the progress of your package in real time on the carrier's website.
1.4 Delivery costs
Delivery costs are calculated automatically according to:
- The total weight of the order
- The volume of the package
- The destination address
The exact fees are displayed when you validate your basket.
1.5 Delivery Problems
In case of damaged, delayed or non-received package, quickly contact our customer service at support@shinymarket.fr .
We will open a claim with the carrier and keep you informed of the follow-up.
2. Returns
2.1 Right of withdrawal
You have a legal period of 14 days from receipt of your order to exercise your right of withdrawal, without having to justify your decision.
Applicable conditions:
- The product must be returned in its original, unused condition, in its complete packaging
- Return costs are your responsibility, except in the event of an error on our part (defective or incorrect product)
For more details, please see our Returns Policy.
2.2 How to make a return
To initiate a return, please contact us at support@shinymarket.fr specifying:
- Your order number
- The reason for return
Once the request is accepted, we will send you the return instructions and address.
2.3 Refunds
Refunds are made via the same payment method used when ordering.
Refund processing is carried out within 14 working days after receipt and verification of the returned items.
2.4 Products not eligible for return
Some items cannot be returned:
- Opened or unsealed products, such as boosters
- Customized or made-to-order products
- Products on sale or clearance, except in the event of a confirmed defect
3. Frequently Asked Questions
When will I receive my order?
Estimated delivery times are displayed when ordering and confirmed by email.
How do I track my package?
You will receive a tracking link by email as soon as your order is shipped.
Can I change the delivery address?
Yes, if your order has not yet been handed over to the carrier. Contact us quickly at support@shinymarket.fr .
Which products are not refundable?
Opened boosters, personalized products, and certain sale or limited edition items cannot be returned unless defective.
What should I do if my package is damaged?
Take photos upon receipt and contact us within 48 hours at support@shinymarket.fr . We will process your request as soon as possible.
4. Contact us
For any questions regarding your delivery or return, our team remains at your disposal:
📧 Email: support@shinymarket.fr
📍 Address: AZURINA, 10 Rue Maublanc, 75015 Paris
⏱ Guaranteed response within 48 working hours
